Outdoor Kitchens Chelmsford Privacy Policy

Last updated: 27/08/26

Outdoor Kitchen Chelmsford is a trading name of RedOakes Ltd, a company registered in England and Wales.

We respect your privacy and are committed to protecting the personal information you share with us. This Outdoor Kitchens Chelmsford Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us about our services.

1. Who we are

Outdoor Kitchen Chelmsford is a trading name of RedOakes Ltd.

Company name: RedOakes Ltd
Company number: 12419229
Registered office: Waterside Store, Tyndales Farm, Woodham Mortimer, Southend road, Essex, CM9 6TQ
Email: Info@redoakes.co.uk
Telephone: 01245 377736

For the purposes of UK data protection legislation, RedOakes Ltd is the organisation responsible for your personal information.

2. Information we collect

Depending on how you interact with us, we may collect information including:

Your name
Email address
Telephone number
Property address or project location
Details about your proposed outdoor kitchen or garden project
Information you provide when making an enquiry
Correspondence between you and us
Information relating to quotations, projects and services
Website usage information, where applicable through cookies or similar technologies

We only collect information that is reasonably necessary for the purposes described in this policy.

3. How we use your information

We may use your information to:

Respond to enquiries and requests for information
Discuss and develop your proposed project
Prepare quotations and proposals
Arrange site visits and consultations
Provide our services
Communicate with you regarding an existing or prospective project
Process payments and maintain business records
Improve our website, services and customer experience
Meet our legal, regulatory and accounting obligations
Protect our business against fraud, misuse or other unlawful activity

We will not use your personal information for purposes that are incompatible with those described above.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contractual necessity

Where processing your information is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests.

Legal obligation
Where we are required to process information to comply with a legal or regulatory obligation.

Consent
Where we have asked for your consent and you have provided it, for example where consent is required for certain marketing or non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time.

5. Sharing your information

We will not sell your personal information.

We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services. This may include:

Website and hosting providers
Email and communication service providers
Payment providers
Accountants and professional advisers
Suppliers or subcontractors involved in delivering your project
IT, security or software providers
Government bodies, regulators or law enforcement agencies where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, we require third parties to handle your information securely and in accordance with applicable data protection requirements.

6. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual and reporting requirements.

The length of time we retain information will depend on its nature and why we need it.

Where information is no longer required, we will securely delete or dispose of it.

7. Keeping your information secure

We take reasonable and appropriate measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Your rights

Under UK data protection law, you may have rights including:

The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your information in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent as our lawful basis

If you would like to exercise any of these rights, please contact us using the details above.

9. Marketing

We may occasionally contact existing or prospective customers about our services where permitted by law.

Where consent is required for marketing communications, we will obtain that consent before sending them.

You can ask us to stop sending marketing communications at any time.

10. Cookies

Our website may use cookies and similar technologies.

Cookies help websites operate, remember preferences and, where applicable, understand how visitors use a website.

Some cookies may be strictly necessary for the website to function. Other cookies, such as certain analytics or marketing cookies, may require your consent.

For further information, please see our Cookie Policy.

11. Third-party websites

Our website may contain links to third-party websites, including social media platforms or suppliers.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Further information is available from the ICO’s website.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be made available on this page.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact:

RedOakes Ltd
Trading as Outdoor Kitchen Chelmsford
Waterside Store, Tyndales Farm, Woodham Mortimer, Southend road, Essex, CM9 6TQ
Info@redoakes.co.uk
01245 377 736